Account and data deletion
Users may request deletion of their account and associated data using the following procedure.
You can also delete your account directly in the app: Settings → Delete my account. For security, your current password will be requested before deletion is completed.
- Write from your account email
Send a message to privacidad@iptvoldsmart.com with the subject “Account deletion request”. - Provide the necessary information
Include the email used in the application. Do not send passwords, IPTV credentials or banking data. - Verification
We may request reasonable confirmation to prevent someone else from deleting your account without authorization. - Processing
Once verified, we will delete or anonymize associated data that we are not legally required to retain and send you confirmation.
Data that will be deleted
Depending on features used, deletion may include the account profile, linked devices, synchronized preferences, favorites, history, playback progress, cloud-saved playlists and other data linked to the user ID.
Data that may be retained
To prevent abuse of free trials, we may retain for up to 12 months a minimized technical identifier indicating that the trial has already been used. This record does not contain the email address in plain text, cannot restore the deleted account, and is not used for advertising. Deleting an account does not reset eligibility for a new free trial.
Timeframe
The request will be handled within the period required by applicable law. We aim to complete it as soon as possible after identity verification.